Parking is available with level access to the Portal building. There are accessible spaces on the car park.
The towpath can be accessed by a lift within the Portal building. There is also an outdoor ramp should the lift be out of order.
Boarding the Boats
An accessible boat with a platform lift is available for visitors with limited mobility. This usually runs daily on the hour, but please give us a call before you visit to ensure the boat is not in for maintenance when you will be visiting. The accessible boat can accommodate one electric or two manual wheelchairs. Wheelchair users are the responsibility of carers whilst on the boat.
The other boats are accessed by three steps down into the boat, with hand rails on either side.
As part of the 45 minute boat trip there are two audio visual shows. Strobe lighting is not used however there are some flashing lights and loud music. From October to January there may be additional lights in the caverns as we prepare for and deliver our seasonal events. For details, please give us a call.
Our boat tour is available with special narration for the visually impaired by prior booking only – please give us a call to book.
The boat tour is available in a written format for people with hearing impairment. Please enquire before your visit so we can ensure one is waiting for you on the day of your visit.
A hearing loop is available in The Gongoozler, at the ticket desk and in our function room. Please set devices to T.
Quieter Boat Trips
We appreciate that some individuals may find crowds and noise distressing. Our quieter times are midweek during term time. Our quietest 45 minute boat trips are in the morning at 10.30 and 11.00 however we do have pre-booked school groups visiting on some days, so please ring before your visit for more information.
Accessible toilets can be found within the Portal building at both towpath and car park levels.
Baby changing facilities are available in the accessible toilet next the Gongoozler Cafe.
The toilets on the upper (car park) level have lower lighting levels than those on the lower (towpath) level.