All sales of tickets help support this award-winning charity with preserving the unique mines and tunnels for future generations.

 

Terms & Conditions – The Underground Experience Tickets

UE1 Gift Aid The Underground Experience trip and you can repeat the visit during normal operating times as often as you like for 12 months from the date of purchase. (subject to boats operating).

UE2 You must show a valid ticket to take a trip on the boat.

UE3 Tickets are non-refundable, non-transferrable, non-exchangeable and not for resale – you may be asked for additional proof of identity.

UE4 Tickets cannot be used for special events or trips other than The Underground Experience.

UE5 Children are recognised as being between the ages of 3-16yrs.

UE6 If Dudley Canal and Tunnel Trust cannot operate the scheduled trip we will offer you an alternative time

UE7 Please leave plenty of time to get to us, our boats must leave on time. If you arrive late you may be refused boarding and we may not be able to refund or reschedule your trip.

UE8 Please follow the health and safety briefing. If you ignore this advice you will be refused boarding and we may not be able to refund or reschedule your trip.

UE9 – Any disputes, refund requests or complaints must be made within 30 days of your visit. We reserve the right to refuse a refund after this time frame. You must also raise any issues with a manager on the day of your visit.

UE10 – Blue peter badge cards are not valid on bank holidays or special events or used with any other offers or discounts. Blue Peter badge holders must adhere to the T&Cs set out by the supplier of these badges.

UE11 – Please book your date and time slot carefully as we cannot guarantee this can be changed once booked. If we are asked to change, there will be an additional charge of £3 for administration purposes.

UE12 – To qualify for our Carer+1 tickets you need to be in receipt of any of the following: Disabled Living Allowance letter (DLA), Blue Badge (photo ID required), Signed letter from GP (photo ID required), PIP Letter (Personal Independence Payment), Registered carer letter or ID card.  The ticket covers 1 essential carer PLUS the person they are caring for.

UE13 – Dudley Canal & Tunnel Trust reserves the right to cancel, amend or reschedule any trip for just reason

UE14 – Dudley Canal & Tunnel Trust reserves the right to refuse boarding to an individual or group if they believe that they or others may be at risk

UE15 – All visitors are expected to follow a code of conduct when at Dudley Canal & Tunnel Trust, this includes being respectful and treating staff without harassment or in an aggressive manner as determined by the individual. Anyone suspected of or engaging in any harassing behaviour will be asked to leave the premises and may have their ticket cancelled without refund. In extreme cases Dudley Canal & Tunnel Trust reserves the right to revoke access permanently.

Terms & Conditions – Special Events/Trips

Dudley Canal & Tunnel Trust runs Special Events which are and only available for a limited period and subject to availability. By purchasing a Special Event Ticket, you agree to the terms set out in this clause SE1-SE10

SE1 The contents or programme of each Special Event and the prices are as quoted on our site and website. We reserve the right to reduce or alter the contents or programme of any Special Event at any time.

SE2 Normal admission tickets, including gift vouchers are not valid for Special Events. Special Event tickets are only valid for the specific time and date stated in your Booking Confirmation. We reserve the right to transfer the chosen and confirmed date to another date at any time or offer you an alternative date and will endeavour to provide you with as much notice as possible.

SE3 We reserve the right to alter or reschedule any Special Event purchased with or without notice for reasons beyond our control including but not limited to health and safety, staff shortages, adverse weather, or changes to our environment.

However, where altered, we will always endeavour to replace any purchased Special Event with a similar offer/value to that advertised. Please be aware that rescheduling may occur on the same day of your Special Event. We will endeavour to contact all ticket holders as soon as possible and keep our website and social media pages up to date. Please check these before you travel. We cannot be held liable for any travel, accommodation or other related costs or expenses if a Special Event is rescheduled or cancelled.

SE4 Once you have purchased a Special Event Ticket and have received Booking Confirmation please ensure you bring your ticket with you.

SE5 The description of each Special Event advertised on our site, including the duration is only an approximate guide as to what you should expect from the programme on the day and is subject to variation. This will be dependent on several factors including but not limited to availability of staff/performers, weather conditions, health and safety and the current availability of any complimentary items such as gifts and certificates.

SE6 You must arrive for the Special Event a minimum of 15 minutes before your pre-booked time. Should you arrive late, we reserve the right to refuse your entry to the Special Event without rescheduling or refund.

SE7 All Special Event Tickets purchased are non-exchangeable, non-refundable, and not for resale.

SE8 If you are unable to attend due to ill-health, changes in your circumstances, traffic delays or personal reasons we reserve the right to refuse rescheduling or refund. We will not carry any tickets over into the following year.

SE9 Christmas presents will not be swapped or alternatives offered.

SE10 Children for Special Events are recognised as being between the ages of 1-16 years. Unless otherwise stated

SE11 Carers for our Special Events go half price. To qualify for this ticket you must be in receipt of any of the following:  Disabled Living Allowance letter (DLA), Blue Badge (photo ID required), Signed letter from GP (photo ID required), PIP Letter (Personal Independence Payment), Registered carer letter or ID card. You may be asked to produce proof of status.

SE12  Any disputes, refund requests or complaints must be made within 30 days of your visit. We reserve the right to refuse a refund after this time frame. You must also raise any grievances with a manager on the day of your visit.